"Your privacy is incredibly important to us. We’re dedicated to keeping your personal information safe and ensuring transparency in how we use it. By using our platform, you’re trusting us with your information, and we’re committed to honoring that trust. Here’s everything you need to know about the data we collect, how we use it, and how we safeguard it."
We gather data to provide the best possible experience. Here's what we collect:
Personal Information
Includes your name, email address, contact details, and billing information for subscriptions or payments.
Project and Test Data
Data related to the projects you create, tests you run, and the results generated.
Usage Data
Information about how you interact with our platform, such as your IP address, browser type, operating system, and the pages you visit.
AWS Instance Metadata
If you use your AWS client instances, we don’t access or control them. However, we may collect metadata such as test results and execution times.
We use your information to:
Service Delivery
Deliver and improve our core services.
Payments
Process payments and manage subscriptions seamlessly.
Communication
Keep you informed about your account, subscription updates, and promotions.
Security
Maintain the security and integrity of our platform.
Analytics
Generate insights and reports to enhance user experience.
Your information is shared only in specific situations:
With Your Consent
We’ll always ask for your explicit permission before sharing your data.
With Trusted Partners
Third-party providers, such as payment processors, help us run our platform. We ensure they meet strict privacy and security standards.
Legal Obligations
We may share data to comply with legal requirements or protect our rights.
We prioritize your data’s security by using industry-standard encryption and other security measures. While we do everything we can to protect your information, no system is completely foolproof. If you have concerns, feel free to reach out to us.
You’re in control of your data. Here’s what you can do:
Access
Request a copy of the data we have about you.
Correct
Fix any inaccurate or incomplete information.
Delete
Ask us to delete your data unless legal obligations require us to keep it.
Object or Restrict
Challenge how we use your data or limit its usage in certain cases.
Data Portability
Request your data in a structured, commonly used format.
We retain your data based on the status of your account:
Active Accounts
We keep your data as long as your account is active or you’re using our services.
Inactive Accounts
Data is retained for 14 days after your subscription ends or your account is closed. After this period, it’s permanently deleted.
Early Deletion Requests
You can request deletion at any time, and we’ll comply unless there’s a legal reason not to.
If you’re using your AWS instances for tests, here’s what you need to know:
Responsibility
You’re solely responsible for managing and paying for your AWS resources.
Costs
Any costs tied to AWS usage, including storage, bandwidth, or instances, are your responsibility.
Security
We don’t manage or monitor your AWS instances, so you’re responsible for their security.
Our services are designed for individuals 18 and older. We don’t knowingly collect information from anyone under 18.
We may update this Privacy Policy occasionally. We’ll notify you via email or a prominent announcement on our platform if significant changes occur. Make sure to review these updates regularly.
Got questions or concerns about this Privacy Policy? We’re here to help! Reach out to us at support@baseline11.com.