Privacy Policy

Effective Date: 1/04/2025

Your privacy is incredibly important to us. We’re dedicated to keeping your personal information safe and ensuring transparency in how we use it. By using our platform, you’re trusting us with your information, and we’re committed to honoring that trust. Here’s everything you need to know about the data we collect, how we use it, and how we safeguard it.

1. Information We Collect

We gather data to provide the best possible experience. Here’s what we collect:

Personal Information: This includes your name, email address, contact details, and billing information for subscriptions or payments.
Project and Test Data: Data related to the projects you create, tests you run, and the results generated.
Usage Data: Information about how you interact with our platform, such as your IP address, browser type, operating system, and the pages you visit.
AWS Instance Metadata: If you use your AWS client instances, we don’t access or control them. However, we may collect metadata such as test results and execution times.

2. How We Use Your Data

We use your information to:

3. Sharing Your Data

Your information is shared only in specific situations:

With Your Consent: We’ll always ask for your explicit permission before sharing your data.
With Trusted Partners: Third-party providers, such as payment processors, help us run our platform. We ensure they meet strict privacy and security standards.
Legal Obligations: We may share data to comply with legal requirements or protect our rights.

4. Keeping Your Data Secure

We prioritize your data’s security by using industry-standard encryption and other security measures. While we do everything we can to protect your information, no system is completely foolproof. If you have concerns, feel free to reach out to us.

5. Your Rights

You’re in control of your data. Here’s what you can do:

Access: Request a copy of the data we have about you.
Correct: Fix any inaccurate or incomplete information.
Delete: Ask us to delete your data unless legal obligations require us to keep it.
Object or Restrict: Challenge how we use your data or limit its usage in certain cases.
Data Portability: Request your data in a structured, commonly used format.

6. Data Retention

We retain your data based on the status of your account:

Active Accounts: We keep your data as long as your account is active or you’re using our services.
Inactive Accounts: Data is retained for 14 days after your subscription ends or your account is closed. After this period, it’s permanently deleted.
Early Deletion Requests: You can request deletion at any time, and we’ll comply unless there’s a legal reason not to.

7. AWS Client Instances

If you’re using your AWS instances for tests, here’s what you need to know:

Responsibility: You’re solely responsible for managing and paying for your AWS resources.
Costs: Any costs tied to AWS usage, including storage, bandwidth, or instances, are your responsibility.
Security: We don’t manage or monitor your AWS instances, so you’re responsible for their security.

8. Children’s Privacy

Our services are designed for individuals 18 and older. We don’t knowingly collect information from anyone under 18.

9. Changes to This Policy

We may update this Privacy Policy occasionally. We’ll notify you via email or a prominent announcement on our platform if significant changes occur. Make sure to review these updates regularly.

10. Contact Us

Got questions or concerns about this Privacy Policy? We’re here to help! Reach out to us at support@baseline11.com.

Generation of technology - Zenix